MetroAccess
New Freedom for Persons with Disabilities
- Metro Taxi has a values-based leadership ethic. We are business leaders and community contributors.
- Metro Taxi is Connecticut’s most technologically-advanced, reliable, full-service taxi company.
- Metro Taxi's same-digit phone numbers make it easy for customers to contact us whenever they need transportation: 24 hours a day, 7 days a week.
- Metro Taxi's computer dispatch system uses GPS tracking, minimizing customer wait-times.
- Metro Taxi's Customer Service Department features a state-of-the-art telecommunications system to enhance communication between customers, service reps and drivers.
- Metro Taxi routinely checks weather and traffic conditions to inform our drivers of the safest and most direct routes.
- Metro Taxi is Connecticut’s first taxi company to use in-vehicle security cameras for passenger and driver safety.
- Metro Taxi operates wheelchair-accessible cabs to provide equal transportation access for all.
- Metro Taxi offers a suite of charge and debit cards for any transportation need or lifestyle to provide cash-less cab rides.
- Metro Taxi operates clean-burning Compressed Natural Gas taxis.
- Metro Taxi is a Public Access CNG Provider, we have our own fueling station.
Metro Taxi is Proud to Offer
Wheelchair-Accessible Taxi Service
Learn About The Freedom Fund Taxi Voucher Program »
Above is the brand new MV-1; our wheelchair-accessible taxis run 24/7 on compressed natural gas (CNG) with the capacity for two wheelchairs. The New Freedom Fund Card is a no-cash debit card making it easier and safer for Metro Taxi customers to travel without carrying cash. The card account can also be managed and replenished online.
Download The Poster »
Metro Taxi was the driving force behind newly-passed legislation, effective October 1, 2009, that permitted wheelchair-accessible taxicabs in Connecticut.
MetroAccess, Connecticut's first wheelchair-accessible taxicab, means new freedom for people with mobility disabilities. The taxi complies with The Americans with Disabilities Act and is a rear-entry ramped vehicle that includes tie-downs to secure the passenger and his/her wheelchair or scooter. The taxi has a lower floor than standard vans to help ensure that customers can enter the vehicle with sufficient headroom easily and comfortably.
The MetroAccess cab is the state's first ADA-compliant taxicab. It is operated by Metro Taxi drivers who have additional training, and earn the company's requisite customer service ethics qualifications.
MetroAccess is servicing customers who use wheelchairs and scooters in 13 towns and cities in the Greater New Haven area, 24 hours a day; seven days a week.
For ADA complaints, please call (203) 934-2096 ext. 123 or email us at .
11/21/10- Radio Interview -- Cox Radio's "Healthy Aging Show" Interviews Bill Scalzi About MetroAccess, the New Freedom Fund Taxi Voucher Program and the Connecticut Wheelchair-Accessible Taxi Service Initiative
Interview 1 | Interview 2 | Interview 3
(PDF) 10/14/09 Press Release - Connecticut Gets First Wheelchair-Accessible Taxicab
"MetroAccess is improving and changing lives. Metro Taxi's new service lets those with disabilities participate much more in family functions and enjoy the same lifestyle luxuries -- movies, restaurants, holiday celebrations -- that others may take for granted. Last week, I drove a man to a private party who had not been out of his house for six months. MetroAccess is about quality of life!"
- Kevin Flegler, Dedicated MetroAccess Driver
"MetroAccess provides a wonderful, much-needed service for those of us who use wheelchairs, or have a variety of mobility disabilities."
- Elaine Kolb, ADAPT, MetroAccess customer
The Department of Services for Persons with Disabilities promotes the coordination of resources for persons with disabilities, responds to the needs of persons with disabilities and monitors and takes appropriate actions to ensure compliance with relevant federal, state and local regulations.
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