WEST HAVEN, Conn. (Sept. 5, 2012) - Connecticut taxi-users no longer have to wave their arms curbside or jut into the street to flag a cab, as the state's largest full-service taxi company, Metro Taxi, today launched the "Metro Cab App," a mobile dispatch application that now lets users book one of its taxis with their iPhone or Android. Metro Taxi is Connecticut's first taxicab company to respond to popular-demand cell phone trends with on-demand cab service by using customized mobile software that is facilitated by the company's Global Positioning System (GPS) tracking technology. Metro Taxi introduced GPS to Connecticut's Taxi Industry in 1998.
With this announcement, Metro Taxi is also accommodating customers who want to schedule a taxi by text message, and is introducing web-booking; the ability to schedule one of the company's taxicabs online. In addition, the West Haven-based transportation company is offering repeat customers the option to order a cab using instant voice recognition (IVR) technology.
"Clearly, the public is eager for new mobile phone applications that cater to fast-paced lives and make services and travel as convenient, modern and hassle-free as possible," said Bill Scalzi, Metro Taxi president and CEO. Metro Taxi is keeping Connecticut on the leading edge of technology; availing its residents and the state's visitors with on-demand taxi service from the quick touch of their smart phones," said Scalzi.
The use of mobile phone taxi request technology is expanding rapidly in metropolitan and transportation hubs, including Boston, Chicago, Dallas, Atlanta, Washington, D.C., Baltimore, Memphis, Los Angeles and San Francisco.
"An active chamber member for its entire 25-year history, Metro Taxi has consistently been a leading innovator and economic contributor to Connecticut's mass transportation infrastructure and the Taxi Industry at large," said Anthony Rescigno, president, The Greater New Haven Chamber of Commerce. "I know that the Metro Cab App will be a hit among the many colleges, universities and businesses here in Connecticut," said Rescigno.
How Does the Metro Cab App Work?:
The Metro Cab App can be used on an iPhone (iOS 4.3 or later) and an Android. Both operating systems have the ability to connect to the internet via a data network or via wireless.
This Metro Taxi logo will appear on the face of the user's phone. One need only tap on the icon and the message "locate me" will appear. Using GPS technology, the Metro Cab App will automatically locate the customers and offer them a pick up at that location. The user will be prompted via a map-view screen to drop a pin button to verify their preferred pick up location. Once confirmed by the customer by the touch of an icon, a trip request will immediately be sent to Metro Taxi and the customer will be notified of the taxicab number en route to their pick up location. The taxi booking technology will also offer the customer the option to request a different date and time of pick up, a different address, or any other specific customer request (e.g. "pick me up at the East side of Smith Avenue").
Once in the Metro Taxi, payment is equally fast, efficient and high-tech. In 2010, Metro Taxi was the first Connecticut taxicab company to install rear-seat credit card processing technology, which gives taxi users quick, point-of-sale payment convenience without having to carry cash. In the two years that Metro Taxi has used rear-seat payment technology, credit card usage has increased more than 500 percent.
To Order a Metro Taxi Cab by Text Message:
- Dial (203) 535-9220. Indicate pick up address, date and time you want transportation.
- You will then receive a six-digit fare confirmation.
To Schedule a Metro Taxi Cab Online:
- You will be prompted to give your name, pick up location, date and time of requested transportation and special driver notes.
- Upon booking a Metro Taxi cab, you will promptly receive a fare confirmation.
To Schedule a Metro Taxi Cab by Instant Voice Recognition (IVR):
- Call (203) 777-7777 and follow instructions.
The Cash-less Cab Ride:
Metro Taxi offers a suite of debit and charge cards to facilitate a "cash-less" cab ride for all demographics and lifestyle needs. The suite includes the University Ride (URide) Safe® card for college and university students; the Metro Taxi Charge Card for corporate clients; the New Freedom Fund Card offering a 50 percentage discount on the standard fare for persons with disabilities; the Metro Uni Card providing universal and equal access transportation for all and the Metro Taxi Gift Card for general usage or gift-giving. These debit and charge cards allow customers to monitor their own card and replenish them as they need. The use of the cards has also allowed Metro Taxi to meet its environmental goals and significantly reduce paper consumption.
About Metro Taxi:
Metro Taxi has been lauded for its technological advancements by The Greater New Haven Chamber of Commerce, recognized for exceptional service by the Governor and the Connecticut General Assembly and was voted "Best in New Haven" for eight consecutive years. In 2010, Business New Haven recognized Metro Taxi as a regional "Green Leader." In addition, Metro Taxi co-owners, Bill and Isabelle Scalzi, were honored by West Haven Chamber leadership and West Haven Mayor John M. Picard as "2010 Business Persons of the Year." Also in 2010, Bill received the Americans with Disabilities Act Coalition of Connecticut, Inc.'s "Spirit of ADA Award" and Connecticut Clean Cities' award for outstanding citizenship in the use of alternative fuels. The Taxicab, Limousine & Paratransit Association named Bill "2010 TLPA Operator of the Year," out of approximately 1,100 worldwide members. www.metrotaxict.com