Metro Taxi Connecticut Launches Dispatch Service for Wheelchair-Accessible Cabs in Manhattan

Passengers Five Ways to Request Service 24/7, Metro Taxi Connecticut Operates “Accessible Dispatch” for  NYC Accessible Taxicabs in Manhattan

Based on a national search
and RFP bid process, the New York City Taxi and Limousine Commission (TLC) has awarded
Metro Taxi Connecticut a two-year contract to launch the TLC’s new program,
which now provides wheelchair-accessible taxi dispatching services to New York
City taxi users.

Metro Taxi, the state’s largest taxi company, was awarded
a contract to dispatch on-demand, wheelchair
-accessible taxis to the disabled community throughout
The New York City Taxi and Limousine Commission (TLC)
awarded the contract to the Connecticut taxi company earlier this year through
a competitive bid process following a year-long national search.

Under the company name “Accessible Dispatch,” Metro
Taxi is now dispatching  New York City’s
wheelchair-accessible Yellow Cabs to locations within Manhattan. The New York
taxis are being dispatched from its West Haven headquarters utilizing leading-edge
dispatch technology, providing on-demand transportation 24/7, 365 days a year,
with no advance reservations needed.

are five ways to request a New York City wheelchair-accessible taxi:

1.      Call

2.      Call
the dispatch center directly: (646)

3.      Text
a request to: (646) 400-0789

Use the free mobile app, “WOW Taxi” (Wheels on Wheels)

5.      Order
online at

attributes of the Accessible Dispatch’s service include:

Wheelchair-accessible taxis respond to
trips originating in Manhattan and ending anywhere in the NYC’s five boroughs
and including all regional airports.

There are no extra costs to passengers. Customers
pay the regular metered taxi fare in New York City from the point of pick-up to

Accessible vehicles in the NYC fleet
include both rear and side-entry minivans and side-entry “MV-1″mobility

All drivers who operate
wheelchair-accessible taxicabs have been trained in wheelchair assistance,
boarding and de-boarding protocols, disability awareness and passenger

     “We’ve chosen
the very best and most experienced partner imaginable to oversee and manage the
service, and it is ready and open for business,” said New York City Taxi and
Limousine Commissioner David Yassky, referring to Metro Taxi Connecticut.
 “This is an entirely new kind of service, and
it is a real and tangible reflection of our dedication to making quality
taxicab service available to all those who want it,” he added.

Taxi has been extraordinarily responsive to the transportation needs of the
Disability Community here in Connecticut,” said Michelle Duprey, director of
the City of New Haven’s Department for Persons with Disabilities. “I am
confident that the Disability Community in New York City will be equally as
happy as we have been in New Haven.”

Accessible Dispatch:

As a company, Accessible Dispatch is operated by Metro
Taxi, Connecticut’s largest full-service taxicab company, which has a
successful record of providing wheelchair-accessible taxi service to its
customers in a 16-town service area.

in 1987, Metro Taxi has a long-established record of transportation services
and advocacy for Connecticut’s large Disability Community. The company was the
first to bring wheelchair-accessible taxicabs to Connecticut in 2009. Over the
past two years, Metro Taxi has replaced almost half of its 161-vehicle fleet
with MV-1s, the first purpose-built, U.S. manufactured wheelchair-accessible
taxicab to meet the standards of the Americans with Disabilities Act (ADA).


very excited to provide this vital service to New York City taxi passengers,”
said William Scalzi, founder and president of Metro Taxi Connecticut who serves
on the Board of Directors for the Americans with Disabilities Act Coalition of
Connecticut (ADACC).


“We’ve been a leader in wheelchair-accessible
transportation in Connecticut and are greatly looking forward to bringing our
best practice to New York City and collaborating closely with its Disability
Community and other key stakeholders,” said Scalzi.

Visit Accessible Dispatch at,
on Facebook at
and on Twitter at @NYCaccessible.

the TLC:

The TLC was created by New York City Charter mandate in
1971, and is the agency responsible for the regulation and licensing of almost
200,000 yellow medallion taxicabs and For-Hire Vehicles, their drivers, and the
businesses that operate and support their industries. It is recognized as the
nation’s largest and most active taxi and limousine regulatory body.

learn more about the TLC, or to review its rules, regulations and procedures,
visit its official web site at,
call 311 in New York City, or call

NEW-YORK from outside of New York City.

Press release: CTAccessibleDispatchFinal102012.pdf